Sunday, August 31, 2008


"Ubiquity" has been blowing round twitter today so I thought I had better check it out.

I think this is great. It is basically a Mozilla mashup solution. While the service requires Mozilla as a client this is a fairly light weight client so I can see that there will be huge uptake.

If I can use Ubiquity from within a browser based email system )Lotus Notes / Exchange then it has the potential to become a standard.

I wonder about the use of Ubiquity Vs Portal/Mashup sites. Once I have used a Ubiquity service perhaps I want to share this new mashup-ed up content with my colleagues by posting it to a portal site rather than an email so it would be good if there was a web page construct available as well.

I have not read the doco yet but I thought I would get the message out. Not often you see a v0.1 offering.

Ubiquity for Firefox from Aza Raskin on Vimeo.

Wednesday, August 27, 2008

WOW - Instant Messaging

I want to tell you about a situation that happened yesterday with one of my customers that just wow-ed them.

The client is currently performing and upgrade to some software. As part of the upgrade the client needed officially supported templates. While I was on the phone to the customer I searched for right support resource added them to my buddy list and initiated a instant messaging chat (using Sametime). I asked the support guy to send the the templates to the customer and thus satisfied the customer straight away.

The customer was amazed that I could find the right resource (an off-shore resource) and satisfy his request in about 3 minutes when his expectation was that it would take a couple of days - raising a problem record etc. I was really pleased to be able to help so effectively.

Instant messaging is a cool tool for shortening processes involving human interactions and teaming. Go Lotus Sametime!

I guess this is pure product marketing but hey if it helps you do a good job who cares!?